Warranty Policy

First of all, we sincerely thank you for owning CONCOPENS products!

1 – Warranty policy applies to genuine high-end CONCOPENS fountain pens:

Warranty period: 12 months (calculated from the date you receive the product)
Manufacturer’s warranty conditions: Natural cracks due to weather conditions, without external force impact from falling, collisions, exposure to chemicals, high temperatures.
User-caused warranty conditions: User-caused issues, restoration, replacement, repair of components will incur costs and be notified to the customer before implementation.
Components such as nibs and cartridges will be handled separately, without changing the shell of the pen.

2 – Product exchange within the first 7 days from receiving the product:

Product exchange conditions: The original product must remain intact as when CONCOPENS sent it, without scratches, external force impact, product deformation.
Any exchange arising from customer preferences will incur additional shipping costs and any associated fees.
For exchanging to other pen models within the first 7 days, only the price difference will be charged. After 7 days, there will be depreciation costs depending on the actual product condition, which will be informed to the customer in advance.

3 – CONCOPENS Commitment:

Before being delivered to you, all products have undergone strict quality checks to ensure your rights and benefits.
For customers living far away, product images will be sent before shipment to facilitate comparison with the received product.

Thank you for purchasing CONCO PENS CO., LTD fountain pens. We maintain the traditional craftsmanship spirit, striving to create products that carry the traditional values of Vietnam.